Shipping
Every order is packed and handed to the carrier within one business day. Tracking is emailed to you the moment it leaves.
- Standard (US): 3–7 business days — free over $100, otherwise $7
- Express (US): 1–3 business days — $19
Business days are Monday to Friday, excluding US public holidays. Orders placed after 2pm ET on a Friday are packed the following Monday.
Returns
You have 30 days from delivery to return anything unworn, unwashed and unaltered, with tags attached. Returns within the US are free — the prepaid label is in your confirmation email.
- Open the link in your confirmation email and select the items
- Print the prepaid label and attach it to the parcel
- Drop it at any carrier location — no appointment needed
We inspect returns the day they arrive and issue the refund immediately. Your bank then takes 5–7 business days to show it.
Exchanges
We do not hold stock against an exchange, because that usually means waiting two weeks for a size that is then gone. Order the new size now and return the original for a full refund.
Damaged or incorrect items
If something arrives damaged or is not what you ordered, email support@halloway.com with a photo and your order number. We will replace or refund in full, shipping included.