Shipping policy

Every order is packed and handed to the carrier within one business day. Tracking is emailed to you the moment it leaves.

Rates and times

• Standard (United States): 3–7 business days. Free over $100, otherwise $7.
• Express (United States): 1–3 business days. $19.

Processing

Business days are Monday to Friday, excluding US public holidays. Orders placed after 2pm ET on a Friday are packed the following Monday.

Tracking

Carriers can take up to 24 hours to show the first scan — a link that shows nothing overnight is normal, not a lost parcel.

Undeliverable parcels

If a parcel returns to us because the address was incomplete, we will contact you and either reship at cost or refund the order minus the original shipping.

Lost or delayed

If tracking has not moved for seven business days, email support@halloway.com with your order number. We will open a carrier trace and, if the parcel is confirmed lost, reship or refund in full.