Refund policy

You have 30 days from the day your order is delivered to return it for a full refund.

What we accept

Items that have not been worn outside, washed or altered, with the original tags attached. Try things on — that is what the window is for — but keep the tags on while you do.

How to return

Open the link in your order confirmation email, select the items, and print the prepaid label. Returns shipped within the United States cost you nothing.

When you get your money back

We inspect returns the day they arrive and refund to your original payment method immediately. Banks typically take a further 5–7 business days to display it. Original shipping charges are refunded only if the entire order is returned or the item was faulty.

Exchanges

Place a new order for the size you want and return the original for a refund. It is faster and it guarantees the size is yours.

Faulty items

If an item arrives damaged, defective or incorrect, email support@halloway.com with your order number and a photo within 14 days of delivery. We will replace or refund in full, shipping included.